Serve as the first point of contact for individuals and families seeking care.
Build rapport, assess needs, and provide expert guidance through the admissions journey.
Process inbound calls, web form submissions, and live chats with efficiency, empathy, and professionalism.
Collaborate with business development and outreach teams to manage incoming referrals.
Verify insurance benefits, coordinate payment plans, and explain financial options.
Maintain accurate documentation in CRM systems (Salesforce), medical records, and billing software.
Meet and exceed admissions KPIs, including conversion rates, response times, and client satisfaction metrics.
SalesforceCRM
About Sandstone Care
Sandstone Care empowers individuals to overcome addiction and mental health challenges. You will join a team providing a full continuum of care, serving teens, young adults, and adults. The company provides personalized treatment plans and has expanded to locations in Colorado, Maryland, and Virginia. They use evidence-based therapies and involve families in the recovery journey, helping thousands build healthier lives. With a strong investment to support expansion, Sandstone Care is growing its impact.
How We Work
You will collaborate within a high-performing culture focused on client partnerships. The company prioritizes empowering and inspiring change for both clients and employees. Remote roles are available across the United States. Your well-being and a supportive team environment are central to their operational philosophy.
Why Join Us
Drive impactful change in addiction and mental health recovery
Contribute to a company backed by significant investment for growth
Work in a collaborative and supportive remote-friendly environment
Utilize cutting-edge CRM platforms to optimize client engagement
Benefit from robust professional development opportunities
Benefits & Perks
Competitive compensation package and merit-based pay increases
Flexible PTO including accrued PTO, paid holidays, and well-being days
401(K) program with 5% company match
High-quality medical, dental, and vision insurance (majority company-paid)
Robust Employee Assistance Program for counseling, legal, financial, and wellness support