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Sr. Manager of Claims Operations

Posted 7 days agoViewed

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💎 Seniority level: Manager, 4+ years

💸 Salary: 70000.0 - 85000.0 USD per year

🏢 Company: Sandstone Care👥 101-250Mental HealthNursing and Residential CareTherapeuticsMedicalAddiction TreatmentHealth CareYoung Adults

⏳ Experience: 4+ years

Requirements:
  • 4+ years of experience in healthcare billings and claims
  • 2+ years of experience in leading a team
  • Experience working with out of network and other complex claims adjudication
  • Must have valid driver's license
  • Work closely with all members of treatment team to assure positive working relationships
  • Must consistently demonstrate the ability to establish and maintain good public relations with families, referral agencies, and other community resources
  • Must have the ability to express ideas clearly, concisely, convincingly, and effectively when addressing an audience
  • Consistently exercise good judgment and adequate emotional stability in evaluating situations and making decisions despite the pressures of deadlines or the occurrence of unexpected stressful events
Responsibilities:
  • Oversee the entire billing cycle, ensuring claims are processed timely by following established protocols, attention to key detail and ensuring effective prioritization and escalation
  • Understand requirements and build relationships with insurance payors to meet needs and optimize timely, friction free payment
  • Process insurance claims for private and employer insurance reimbursement
  • Process and follow up on payor denials, consulting with the client and/or family as needed
  • Utilize data to identify and address root causes of payor denials
  • Manage and intervene as needed for complex claim denials
  • Manage and hold team accountable to specific performance metrics
  • Post payments in a timely manner
  • Complete necessary documentation, timely entries into the records, and maintain compliance with overall documentation
  • Assist in preparing documents for annual billing audits
  • Ensure that all financial records meet audit and compliance standards and help maintain adherence to regulatory and payor requirements
  • Recruit team members where possible with Mental Health / Substance Abuse billing & coding experience
  • Record attendance in billing software for services performed to submit claims
  • Onboard new billing staff and ensuring they receive thorough training on procedures and performance expectation
  • Provide ongoing support to the team and help them stay up to date with new billing functions
  • Collaborate with other departments, including working closely with Billing Operations, Benefits Verification, and Director of Revenue Operations to reconcile billing reports
  • Responsible for providing regular billing reports, including weekly and monthly summaries of billing, accrual, and denial totals to the Director of Revenue Operations and other key stakeholders
  • Assist in reconciling billing data with the financial subledger to ensure accuracy
  • Participate on committees and in professional meetings and staffing as necessary for the functions of the program
  • Provides supportive leadership for community meetings and selected off-campus activities
  • Participates in marketing activities
  • Play a key role in identifying opportunities to improve efficiency in billing processes
  • Make recommendations for streamlining operations and contribute to ongoing improvements to better support the billing team
  • Participates in the facility-wide Performance Improvement Program
  • Other duties as assigned
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