- Act as the main point of contact for assigned new League Operators from the time they sign their operating agreement through the placement of their first league order.
- Conduct regular communication with operators via phone, email, and text to provide proactive updates, guidance, and support.
- Follow established onboarding workflows to guide operators through each stage of setup, identifying when additional support or touchpoints are needed.
- Assess operator readiness and determine the level of support required for each operator to successfully run their first season.
- Ensure operators maintain program compliance and adhere to RCX standards throughout the onboarding process.
- Maintain accurate records and notes in Salesforce, documenting progress, key decisions, and challenges.
- Assist the onboarding team with reporting and troubleshooting operational, logistical, and system-related issues.
- Identify, track, and report pain points or roadblocks and collaborate with internal teams to develop solutions.
- Partner cross-functionally with League Success, Fulfillment, and Technology teams to ensure a coordinated onboarding experience.
- Contribute insights and feedback from onboarding experiences to improve future processes and training materials.
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