Admissions Coordinator
New
S
Sandstone CareBehavioral Health
Remote or Hybrid Position in Denver Administrative Office (Candidates ideally live in CO, MD, or VA)Full-TimeMiddle
Salary$26 - $30 per hour dependent on experience
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceCRM
Requirements
- 3+ years of experience in behavioral health admissions (inpatient, residential, PHP, IOP preferred).
- Strong call center, client engagement, or healthcare sales experience.
- High-level communication, objection-handling, and relationship-building skills.
- Experience meeting and exceeding monthly KPIs in a fast-paced admissions environment.
- Proficiency in CRM systems (Salesforce), EMRs, and Office Suite.
- Ability to maintain typing speed of 50+ WPM while engaging in client conversations.
- Bachelor's degree in marketing and/or behavioral health science is preferred.
Responsibilities
- Serve as the first point of contact for individuals and families seeking care.
- Build rapport, assess needs, and provide expert guidance through the admissions journey.
- Process inbound calls, web form submissions, and live chats with efficiency, empathy, and professionalism.
- Collaborate with business development and outreach teams to manage incoming referrals.
- Verify insurance benefits, coordinate payment plans, and explain financial options.
- Maintain accurate documentation in CRM systems (Salesforce), medical records, and billing software.
- Meet and exceed admissions KPIs, including conversion rates, response times, and client satisfaction metrics.
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