Patient Coordinator
New
H
Hire HangarHealthcare
Remote (LATAM), Must overlap with US Eastern Time (EST) business hoursContractMiddle
Salary400 - 650 USD per month
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Microsoft ExcelCRMGoogle WorkspaceSlackAsana
Requirements
- 2+ years of experience in patient intake, care coordination, medical front desk, or healthcare customer support roles.
- Excellent written and spoken English communication skills.
- Strong interpersonal skills with a naturally empathetic and patient-focused approach.
- Comfortable working in a structured on-call environment with consistent responsiveness during assigned hours.
- Proficiency in Google Workspace and basic spreadsheet management (Excel or Google Sheets).
- Prior remote work experience is required.
- Fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar).
- Experience working with US or UK-based companies is preferred.
Responsibilities
- Respond promptly to inbound SMS and phone inquiries from prospective patients.
- Lead warm, empathetic intake conversations to understand patient needs and goals.
- Schedule consultations using Calendly and internal systems.
- Accurately capture patient details and notes in CRM and EMR platforms.
- Conduct timely follow-ups to nurture engagement and support scheduling.
- Maintain organized documentation while ensuring confidentiality and data accuracy.
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