Senior New Patient Coordinator
New
H
Hire HangarHealthcare
Argentina - Buenos Aires; Secondary Locations: Cuba - Havana, Chile - Santiago, Haiti - Port-au-Prince, Peru - Lima, Dominican Republic - Santo Domingo, Nicaragua - Managua, Panama - Panama City, Mexico - Mexico City, US Time Zones (EST–PST) – Primary coverage aligned with East Coast hoursContractSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Microsoft ExcelCRMGoogle WorkspaceEHR
Requirements
- 3+ years of experience in patient coordination, intake, client services, or a similar consultative role
- Excellent written communication skills for SMS-based outreach
- Strong verbal communication for phone consultations
- Proven ability to build rapport, demonstrate empathy, and guide conversations with confidence
- Proficiency with CRM systems, scheduling tools, and managing multiple systems simultaneously
- Basic to intermediate Excel skills (data entry, formatting, simple formulas)
- Reliable high-speed internet and a professional remote work environment
- Prior remote work experience
- Fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar)
- Ideally worked with US or UK-based companies
Responsibilities
- Monitor and respond promptly to inbound SMS inquiries with professionalism and warmth
- Conduct consultative conversations to understand patient goals, treatment history, and concerns
- Schedule consultations using Calendly or similar scheduling tools
- Accurately document patient information and interactions within CRM and EHR systems
- Execute timely, personalized follow-ups to support appointment conversion
- Maintain strict patient confidentiality and ensure accurate record-keeping
- Collaborate with internal team members to ensure smooth patient onboarding
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