New Patient Admissions Coordinator
New
H
Hire HangarMedical Practice
South Africa - Cape Town; Secondary Locations: Chile - Santiago, Argentina - Buenos Aires, Mexico - Mexico City, Panama - Panama City, Peru - Lima, Cuba - Havana, Dominican Republic - Santo Domingo, Nicaragua - Managua, Uruguay - Montevideo, Parugauy - Asuncion, US Time Zones (EST–PST)ContractMiddle
Salary400 - 650 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Critical thinkingData entryGoogle WorkspaceSlackEHR
Requirements
- Prior experience in new patient coordination, medical admissions, or intake coordination.
- Proven experience working with U.S.-based companies.
- Strong critical thinking skills with the ability to assess situations and adapt quickly.
- Excellent spoken and written English proficiency.
- Experience using EHR or patient management platforms.
- Prior remote work experience.
- Proficiency with remote collaboration tools including Slack, Zoom, and Google Workspace.
- Proven ability to manage high call volumes with accuracy.
- Background in recovery, addiction treatment, behavioral health, or mental health services (preferred).
- Experience navigating insurance verification, prior authorizations, or benefits coordination (preferred).
- Familiarity with clinical terminology and levels of care (preferred).
Responsibilities
- Handle all inbound calls from prospective patients, family members, and referring providers.
- Conduct structured, focused intake conversations to establish patient needs and eligibility.
- Ask precise follow-up questions to gather clinical, insurance, and logistical information.
- Screen new patients against program or practice criteria to determine fit.
- Maintain complete, accurate patient records in the EHR and intake tracking systems.
- Coordinate with internal clinical and administrative teams to ensure smooth patient transitions.
- Follow up on incomplete referrals, outstanding documentation, or pending decisions.
- Engage patients and families with clarity and professionalism in high-stress situations.
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