Junior Patient Advocate
New
S
SD SolutionsHealthcare
Medellin, CO / Lima, PE / Mexico / Argentina / Ecuador, US Monday–Friday, 8:00 AM–5:00 PM Central TimeFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer serviceData entry
Requirements
- Proven experience in a high-performance, high-accountability environment.
- Hands-on experience working in healthcare.
- High school diploma or equivalent.
- Strong listening and communication skills.
- Excellent written and verbal communication skills in English.
- Proficient in computer skills.
- Attention to detail.
- Ability to offer emotional support and empathy.
- Have a passion for the well-being of patients.
- Pass a standard background check and drug screen.
- Complete medical clearance per health system requirements (includes vaccination mandates).
- Maintain a distraction-free, HIPAA-compliant home office environment.
- Available to work Monday–Friday, 8:00 AM–5:00 PM Central Time.
- High-speed cable or fiber internet (min 5 Mbps down/2 Mbps up) with wired Ethernet connection.
Responsibilities
- Enroll patients in philanthropic aid programs.
- Effectively manage post-enrollment work such as submitting claims or ordering medications.
- Review patient enrollments for accuracy and completeness.
- Escalate and appeal patient assistance denials.
- Order, receive, and log medication orders.
- Coordinate medication deliveries to the designated pharmacy timely.
- Provide exceptional customer service to both the patient and client.
- Provide patients with information they need to make informed financial decisions about their healthcare.
- Identify opportunities to improve Atlas products and services.
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