Patient Care Representative
W
WinonaTelemedicine / Healthcare
Philippines (Remote), Argentina (Remote), Brazil (Remote), Mexico (Remote), Chile (Remote), Monday–Friday from 1:00 PM to 9:30 PM ESTFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English (C1 or C2)
- Required Skills
- Customer serviceTime ManagementGoogle SheetsSlack
Requirements
- Strong customer service experience in a remote environment.
- Excellent written and verbal English communication skills (C1 or C2 level required).
- Hands-on experience in Excel/Google Sheets, Word/Google Docs, email applications and other computer basics.
- Ability to manage several work platforms at once.
- Strong ability to manage time and work priorities with minimal direction.
- Must have a personal computer and reliable internet connection for remote work.
- Availability to work Monday–Friday from 1:00 PM to 9:30 PM EST is required.
- Experience with Slack, JustCall, Intercom, Stripe, Calendly and Google Suite are a plus.
- Experience in the healthcare or medical field is a plus.
Responsibilities
- Answering patient inquiries about Winona’s products and services through text message, email and phone calls.
- Making inbound and outbound calls to answer questions or concerns while ensuring a high level of customer service in all interactions.
- Delivering information about Winona’s offerings.
- Ensuring patient satisfaction and maintaining professional patient support.
- Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible.
- Keeping records of patient interactions, processing patient accounts, and filing documents.
- Assisting doctors with various requests to handle specific patient issues/questions.
- Providing excellent service to both internal department teams as well as external customers.
View Full Description & ApplyYou'll be redirected to the employer's site
