Patient Care Representative
New
Brazil, Monday to Friday from 1:00 PM to 9:30 PM ESTFull-Time
Salary not disclosed
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Job Details
- Languages
- Advanced English proficiency (C1/C2 level) in both written and verbal communication.
- Required Skills
- Microsoft ExcelCustomer serviceGoogle Sheets
Requirements
- Proven experience in customer service, preferably in a remote setting.
- Advanced English proficiency (C1/C2 level) in both written and verbal communication.
- Strong ability to manage multiple communication platforms and tasks simultaneously.
- Proficiency with basic digital tools such as Excel/Google Sheets, Word/Google Docs, and email systems.
- Strong time management skills and ability to work independently with minimal supervision.
- Availability to work Monday to Friday from 1:00 PM to 9:30 PM EST.
- Must have a reliable computer and stable internet connection for remote work.
Responsibilities
- Respond to patient inquiries via text message, email, and phone calls in a timely and professional manner.
- Handle inbound and outbound calls to provide information, clarify doubts, and support patient needs.
- Deliver accurate details about services, treatments, and platform offerings.
- Ensure high levels of patient satisfaction through empathetic and solution-oriented support.
- Manage and resolve patient complaints by identifying appropriate solutions and escalation paths.
- Maintain detailed records of patient interactions and update relevant systems accordingly.
- Support physicians and internal teams with patient-related requests and coordination tasks.
- Ensure smooth communication between patients and internal departments to maintain service quality.
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