- Manage guest bookings, inquiries, and reservations, ensuring all details are accurate and up-to-date.
- Coordinate guest services, including check-ins, check-outs, and any special requests during their stay.
- Assist in organizing events, meetings, and special accommodations for guests.
- Maintain a positive, friendly, and professional demeanor while interacting with guests.
- Communicate effectively with team members to ensure high standards of service are met.
- Handle guest feedback, resolve issues, and ensure satisfaction throughout their stay.
- Perform general administrative tasks, including filing and record keeping, to support operations.