Hazardous Materials Call Center Support Specialist
New
3
3EEnvironmental Safety
This role can be performed fully remotely within the U.S., Training schedule is 9:30 AM - 6:00 PM PT (12:30 PM - 9:00 PM ET). Rotating shifts involve PT/ET overlap.Full-TimeEntry
Salary$40K - $50K
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Job Details
- Experience
- 1+ year
- Required Skills
- Microsoft Excel
Requirements
- 1+ year of experience or familiarity with hazardous waste, spill response, or environmental safety.
- High school diploma or GED.
- Computer savvy, comfortable with Microsoft Word and Excel.
- Experience navigating multiple systems simultaneously.
- Strong communication and active listening skills.
- Ability to stay focused, flexible, and calm under pressure.
- Availability for fixed-hour, rotating shift work.
- Completion of structured training program.
- Prior HazMat certification or equivalent training preferred.
- Call center or high-volume support experience preferred.
Responsibilities
- Respond to customer inquiries about hazardous waste disposal, spill response, SDS interpretation, and emergency coordination.
- Assist with transportation logistics and global incident response based on training level.
- Navigate multiple call types in a fast-paced, high-volume environment.
- Deliver exceptional service with empathy, urgency, and professionalism.
- Collaborate with cross-functional teams to drive high-quality resolutions.
- Follow established protocols while maintaining accuracy and compliance.
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