- Develop trusted partnerships with customer stakeholders and understand their business priorities.
- Guide customers through product capabilities, deliver training, and support adoption of features and workflows.
- Create and execute customer success plans, lead proactive outreach, and identify opportunities to increase product usage and engagement.
- Collaborate with two Account Managers to strengthen customer relationships, expand value, and contribute to renewal success.
- Monitor engagement, product usage, and customer feedback to recognize risks and coordinate solutions.
- Work across Customer Success, Onboarding, Support, and Product to coordinate resources and follow through on customer needs.
- Share customer insights, feedback, and emerging needs with internal teams.
- Build knowledge of 3E's product portfolio, including Protect and Insight.
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