- Lead account strategy across a portfolio of key and complex accounts to drive profitable growth and retention.
- Identify and execute organic growth opportunities, including upselling and cross-selling services.
- Oversee account planning, forecasting, performance tracking, financial health, and resource optimization.
- Build senior-level client relationships and serve as a trusted advisor in strategic discussions and negotiations.
- Anticipate client needs and deliver proactive, insight-driven recommendations.
- Partner with media, strategy, operations, and other internal teams to align execution and improve client delivery.
- Lead, mentor, and develop the Client Services team; manage talent plans, performance expectations, coaching, and career development.
- Recruit and onboard talent and contribute to new business research, strategy development, and pitch support.
NegotiationAccount ManagementClient relationship management