Manager of Client Success
New
S
SteerAutomotive Software
United States (Remote)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).
- Required Skills
- Business IntelligenceData AnalysisAccount ManagementCRMCustomer Success
Requirements
- 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM).
- Proven experience managing both high-touch Enterprise accounts and Scaled/Digital segments.
- Analytical proficiency using CRM, BI tools, or Excel to track health and churn.
- Demonstrated ability to design scalable processes and implement new tools or workflows.
- High emotional intelligence with a coaching-first management style.
- Ability to work with advanced data visualization tools (nice to have).
- Experience implementing a CS platform like Gainsight, Vitally, or ChurnZero (nice to have).
- Experience with the automotive industry (nice to have).
Responsibilities
- Segment the strategy by defining and iterating on engagement models for Enterprise and Scaled tiers.
- Develop a standardized Account Health Scoring system for the 1,000+ account base.
- Transition team collaboration from informal tools to a structured knowledge base and formal playbooks.
- Drive proactive retention by using leading indicators to trigger outreach before customers reach risk.
- Manage the day-to-day performance of the CS team using clear KPIs to drive accountability.
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