Customer Operations Associate
M
MomosCustomer Experience Management
Philippines, US hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5 to 8 years
- Required Skills
- Problem SolvingProcess improvementCustomer support
Requirements
- 5 to 8 years of overall experience in customer operations or customer support.
- Strong operator mindset with a track record of ensuring customer operations function like clockwork.
- Proactive mindset and commitment to continuous professional development.
- Excellent interpersonal skills and outstanding communication abilities.
- Ability to work independently.
- Willingness to work in US hours.
Responsibilities
- Oversee the team’s ticket operations to ensure timely and effective resolution of customer inquiries.
- Create new processes and update existing ones to be scalable.
- Communicate and promote alignment between cross-functional teams.
- Manage tickets across internal and external channels while tracking resolution and effective problem-solving.
- Identify process gaps through regular team communication.
- Collaborate with the Head of Customer Operations and senior leadership to raise operational standards.
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