Momos

Momos is a software-as-a-service (SaaS) platform.

51-100 employees

Founded 2020

$10M series a

Food and Beverage

Private Company

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Food and Beverage SaaS Software

Open Positions2

PhilippinesFull-TimeCustomer Experience ManagementPosted

Customer Operations Associate

Oversee the team’s ticket operations to ensure timely and effective resolution of customer inquiries.
Create new processes and update existing ones to be scalable.
Communicate and promote alignment between cross-functional teams.
Manage tickets across internal and external channels while tracking resolution and effective problem-solving.
Identify process gaps through regular team communication.
Collaborate with the Head of Customer Operations and senior leadership to raise operational standards.

Problem SolvingProcess improvementCustomer support

Showing 1 of 2 positions

About Momos

Momos pioneers the digitalization of the global Food and Beverage industry, building the "Shopify for Restaurants." You will help thousands of multi-location brands like Shake Shack and Dominos maximize revenue. Our AI-powered platform unifies digital marketing, reputation management, and analytics to drive growth. We empower businesses in 10 countries across North America, APAC, and the Middle East, delivering a proven 10x ROI for our partners. Join us in transforming how restaurants connect with their customers.

How We Work

We are a mission-driven team, operating in a fast-paced, entrepreneurial environment. Our culture is collaborative and flat, encouraging you to take ownership and make an impact. We foster a supportive environment that values innovation and creativity. You will work within an inclusive atmosphere, making decisions autonomously and contributing to cross-functional alignment. Expect flexible working arrangements and a focus on continuous professional development.

Engineering at Momos

We leverage AI extensively to craft our customer experience management platform. Our partnership with OpenAI dates back to the GPT-3 beta program, showcasing our commitment to cutting-edge technology. You will solve complex challenges integrating various online channels, from reviews to chat and email. We focus on building scalable processes and enhancing customer engagement through AI-powered insights. Our technical approach involves centralizing diverse customer interactions to provide unified, intelligent solutions for restaurants globally.

Why Join Us

Drive real impact, transforming an industry with a platform trusted by global brands.
Grow your career rapidly within a fast-paced, entrepreneurial company backed by $17M in funding.
Collaborate in a flat, cross-cultural environment where your ideas directly shape product direction.
Innovate with AI and access the latest tools to solve complex customer experience challenges.
Receive comprehensive benefits, including private medical insurance and global travel opportunities.

Benefits & Perks

Competitive salary and bonus scheme
Nightshift allowance
Private medical insurance
Paid time off and flexible working culture
Opportunities for rapid career advancement
Comprehensive onboarding program for new employees
Employee recognition programs for outstanding performance
Participation in industry conferences and events
Discretionary trips to our offices across the globe, with global travel medical insurance

Tech Stack

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