Rebag

πŸ‘₯ 51-100πŸ’° 3 months agoE-CommerceRetailFashionPeer to PeerπŸ’Ό Private Company
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Rebag is a retail company specializing in the buying and selling of luxury handbags, leveraging modern technology to provide an exceptional shopping experience.

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πŸ“ United States, Canada

🧭 Full-Time

πŸ” E-commerce, Luxury Goods

  • High energy and personal engagement skills
  • Professional appearance and punctuality
  • Experience with a POS system
  • Proficiency with MS Office software and web navigation
  • Identify, develop and nurture online leads
  • Take inbound emails and live chats for customer assistance
  • Follow up on sales leads generated by marketing programs
  • Maintain accurate records through CRM platforms
  • Process transactions and sales orders according to company policy

Customer serviceMicrosoft OfficeSales experienceLead GenerationDigital MarketingCRM

Posted 14 days ago
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πŸ“ Los Angeles, New York, Miami, Connecticut

πŸ” E-commerce

  • 3-4 years of previous experience in ecommerce or a dual ecommerce/customer service role.
  • Process oriented with high attention to detail and strong prioritization skills.
  • Strong written and communication skills to present ideas and provide feedback.
  • Startup minded with a positive, hands-on attitude.
  • Ability to multi-task in a fast-paced entrepreneurial environment.
  • Experience with Shopify Plus, Zendesk, ChannelAdvisor or any third-party listing services is a plus.
  • Bachelor's Degree.
  • Ability to operate fully remotely and work professionally from home.
  • Perfect English in both verbal and written communications.
  • Long term commitment and willingness to grow with the company.
  • Oversee order processing, including cancellations and refunds on Rebag and marketplaces.
  • Manage customer support cases escalated to the ecommerce team.
  • Troubleshoot problematic orders, shipping delays, and collaborate with cross-functional teams.
  • Perform fraud review on flagged orders with quick client communication.
  • Review and submit bank chargebacks or Paypal disputes timely.
  • Create and upload marketplace listings and understand third-party integrations.
  • Oversee third-party marketplace inquiries and escalations.
  • Conduct daily checks of order statuses within the backend.
  • Assist with audit requests throughout the year.
  • Manage ecommerce projects related to improvement, process design, and automation.
  • Support any other ad-hoc duties within Ecommerce Operations.

ShopifyCustomer serviceTroubleshooting

Posted about 1 month ago
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πŸ“ United States

🧭 Full-Time

πŸ” Luxury Fashion Resale

  • 3-4 years experience in B2C sales and/or business development in luxury fashion
  • 4+ years experience in Microsoft Office
  • Bachelor’s Degree
  • Perfect English in both verbal and written communications
  • Proactively outreach and connect with potential sellers
  • Host calls and virtual meetings with sellers
  • Drive numbers for procuring preowned designer items
  • Negotiate and educate sellers on the resale market
  • Research and identify sellers and referral partners
  • Brainstorm creative ways to target new partnerships

SalesforceMicrosoft OfficeFluency in EnglishClient relationship managementMarket ResearchLead GenerationCRM

Posted about 1 month ago
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