Apply📍 Latin America
🔍 E-commerce, luxury resale
- 3-4 years of previous experience in ecommerce or a dual ecommerce/customer service role.
- Process oriented with high attention to detail and strong task prioritization skills.
- Strong written and communication skills with ability to present ideas clearly.
- Startup minded, positive attitude, and a hands-on approach.
- Ability to multi-task in a fast-paced entrepreneurial environment.
- Experience with Shopify Plus, Zendesk, ChannelAdvisor or any third-party listing service is a plus.
- Bachelor’s Degree.
- Ability to operate fully remotely and digitally.
- Ability to work from home in a professional manner.
- Perfect English in both verbal and written communications.
- Long-term commitment and willingness to grow with the company.
- Oversee order processing, including cancellations and refunds.
- Manage customer support cases escalated to the ecommerce team.
- Troubleshoot problematic orders and shipping delays with cross-functional teams.
- Perform fraud reviews and communicate with clients regarding flagged orders.
- Review and submit bank chargebacks or PayPal disputes.
- Assist in creating and uploading marketplace listings.
- Oversee third-party marketplace questions and escalations.
- Conduct daily checks of order statuses.
- Assist in various audit requests.
- Manage ecommerce projects focused on improvements and automation.
- Support any other ad-hoc duties within Ecommerce Operations.
ShopifyCustomer serviceTroubleshooting
Posted 9 days ago
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