Apply📍 Los Angeles, New York, Miami, Connecticut
🔍 E-commerce
- 3-4 years of previous experience in ecommerce or a dual ecommerce/customer service role.
- Process oriented with high attention to detail and strong prioritization skills.
- Strong written and communication skills to present ideas and provide feedback.
- Startup minded with a positive, hands-on attitude.
- Ability to multi-task in a fast-paced entrepreneurial environment.
- Experience with Shopify Plus, Zendesk, ChannelAdvisor or any third-party listing services is a plus.
- Bachelor's Degree.
- Ability to operate fully remotely and work professionally from home.
- Perfect English in both verbal and written communications.
- Long term commitment and willingness to grow with the company.
- Oversee order processing, including cancellations and refunds on Rebag and marketplaces.
- Manage customer support cases escalated to the ecommerce team.
- Troubleshoot problematic orders, shipping delays, and collaborate with cross-functional teams.
- Perform fraud review on flagged orders with quick client communication.
- Review and submit bank chargebacks or Paypal disputes timely.
- Create and upload marketplace listings and understand third-party integrations.
- Oversee third-party marketplace inquiries and escalations.
- Conduct daily checks of order statuses within the backend.
- Assist with audit requests throughout the year.
- Manage ecommerce projects related to improvement, process design, and automation.
- Support any other ad-hoc duties within Ecommerce Operations.
ShopifyCustomer serviceTroubleshooting
Posted about 1 month ago
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