Rebag

👥 51-100💰 2 months agoE-CommerceRetailFashionPeer to Peer💼 Private Company
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Rebag is a retail company specializing in the buying and selling of luxury handbags, leveraging modern technology to provide an exceptional shopping experience.

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📍 Latin America

🔍 E-commerce, luxury resale

  • 3-4 years of previous experience in ecommerce or a dual ecommerce/customer service role.
  • Process oriented with high attention to detail and strong task prioritization skills.
  • Strong written and communication skills with ability to present ideas clearly.
  • Startup minded, positive attitude, and a hands-on approach.
  • Ability to multi-task in a fast-paced entrepreneurial environment.
  • Experience with Shopify Plus, Zendesk, ChannelAdvisor or any third-party listing service is a plus.
  • Bachelor’s Degree.
  • Ability to operate fully remotely and digitally.
  • Ability to work from home in a professional manner.
  • Perfect English in both verbal and written communications.
  • Long-term commitment and willingness to grow with the company.
  • Oversee order processing, including cancellations and refunds.
  • Manage customer support cases escalated to the ecommerce team.
  • Troubleshoot problematic orders and shipping delays with cross-functional teams.
  • Perform fraud reviews and communicate with clients regarding flagged orders.
  • Review and submit bank chargebacks or PayPal disputes.
  • Assist in creating and uploading marketplace listings.
  • Oversee third-party marketplace questions and escalations.
  • Conduct daily checks of order statuses.
  • Assist in various audit requests.
  • Manage ecommerce projects focused on improvements and automation.
  • Support any other ad-hoc duties within Ecommerce Operations.

ShopifyCustomer serviceTroubleshooting

Posted 9 days ago
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🔍 Luxury fashion resale

  • 3-4 years experience in B2C sales and/or business development in luxury fashion.
  • 4+ years experience in Microsoft Office.
  • Proven ability to take ownership to generate new business.
  • Bachelor’s Degree.
  • Ability to operate fully remotely and digitally.
  • Ability to work from home in a professional and rigorous way.
  • Perfect English in both verbal and written communications.
  • Long term commitment and willingness to grow with the company.
  • Proactively outreach and connect with potential sellers until conversion.
  • Host regular calls and/or virtual meetings with sellers to activate and maintain relationships.
  • Drive numbers for procuring preowned designer items.
  • Negotiate with and educate sellers on the resale market along with the overall demand for their items.
  • Research and identify sellers and referral partners for the partnership referral program.
  • Brainstorm creative ways to target new partnerships.
Posted 15 days ago
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