Customer Support Representative
New
S
Smart Apartment DataSaaS / Software
Cebu, Central Visayas, Philippines. Davao, Davao Region, Philippines. Quezon, Metro Manila, Philippines, US Central TimeFull-TimeMiddle
Salary40,000 PHP per month
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Job Details
- Languages
- English
- Experience
- At least 2 years
- Required Skills
- CRMCustomer supportSaaS
Requirements
- At least 2 years of customer support or customer service experience.
- Experience handling both phone and live chat support.
- Excellent spoken and written English.
- Strong computer skills and the ability to learn new software quickly.
- Detail-oriented, dependable, and customer-focused.
- Experience supporting SaaS or software products (nice to have).
- Experience using CRM or customer support platforms (nice to have).
- Experience working remotely (nice to have).
Responsibilities
- Assist customers through phone and live chat.
- Answer product and account-related questions.
- Guide customers through our platform.
- Learn our software and become proficient in using it.
- Resolve customer concerns or escalate when appropriate.
- Deliver a warm, professional customer experience on every interaction.
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