Customer Support Consultant
PhilippinesContractMiddle
Salary not disclosed
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Job Details
- Languages
- English (C1 level)
- Experience
- At least 6 months
- Required Skills
- Research skillsTechnical supportAnalytical thinkingCustomer support
Requirements
- Excellent English skills (C1 for both spoken and written)
- At least 6 months of experience in a customer support role
- Strong analytical thinking and research skills
- Experience in travel industry
- Positive, proactive and responsible attitude
- Personal computer with at least 8Gb of RAM
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Responsibilities
- Deliver outstanding customer support via phone calls, chats, and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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