Support & Implementation Specialist
New
B
BrandBastionB2B SaaS / Social Tech
Mexico. Argentina. BrazilFull-TimeMiddle
SalaryCompetitive Market Rate Compensation
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Job Details
- Experience
- 2–4 years
- Required Skills
- Customer support
Requirements
- 2–4 years of B2B SaaS experience in support, implementation, or technical account roles.
- Experience in a fast-moving startup or scale-up environment.
- Excellent clear, proactive, and personable communication skills.
- Strong technical troubleshooting abilities.
- Resourceful and comfortable working without step-by-step guides.
- Social media fluency and awareness of current trends.
- Ability to document processes and improve existing workflows.
- Independent, accountable, and capable of managing workload with limited supervision.
- High emotional intelligence and ability to handle client friction.
- Comfortable working through ambiguity.
Responsibilities
- Provide instant help via live chat, email, and Slack support.
- Configure and maintain client accounts in the backend during implementation.
- Troubleshoot platform issues end-to-end to ensure smooth go-lives.
- Collaborate with Product, Engineering, and CX teams to document feedback and improve processes.
- Take ownership of support requests from first response to resolution.
- Build and maintain documentation, playbooks, FAQs, and platform workflows.
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