Customer IT Support Specialist
New
P
Plata CardIT Support
WorldwideFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English level B1 or higher
- Experience
- 2+ years of experience handling significant incidents in a high-load production environment; 3+ years of experience in customer-facing roles
- Required Skills
- AWSPostgreSQLKubernetesLinuxMicroservicesCustomer support
Requirements
- 2+ years of experience handling significant incidents in a high-load production environment.
- 3+ years of experience in customer-facing roles within support, product, or service delivery.
- Ability to coordinate multiple teams simultaneously.
- Understanding of how large-scale IT systems work and interact.
- High sense of responsibility and strong self-organization skills.
- English level B1 or higher.
Responsibilities
- Coordinate incident response from detection to resolution.
- Classify, prioritize, and escalate critical incidents to technical teams.
- Coordinate actions across multiple teams to ensure timely resolution.
- Monitor the health of critical company services and infrastructure.
- Keep internal stakeholders updated on incident status and progress.
- Organize post-incident recovery actions and customer communication.
- Prepare post-incident reviews to identify root causes and improve future responses.
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