- Diagnose and resolve technical roadblocks during customer implementations — including configuration challenges, integration issues, and complex workflow design
- Partner with Launch Managers, Product, and Engineering to scope technical requirements, evaluate feasibility, and implement lightweight solutions when possible
- Support pre-sales by participating in technical discovery, evaluating integration requirements, and delivering tailored demos for complex prospects
- Build and maintain internal documentation on integration patterns, product workflows, and recommended technical configurations to scale knowledge across the team
- Develop repeatable approaches for common technical challenges so the broader team can move faster
RESTful APIsNetSuite