Customer Support Specialist
New
C
CharterUPGroup transportation
U.S.-based employees may reside in any of our 19 approved states.Full-TimeEntry
Salary26.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 0-2 years
- Required Skills
- Problem SolvingCustomer support
Requirements
- 0-2 years of customer service or logistics coordination experience.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in fast-paced or high-pressure situations.
- Strong organizational skills and the ability to multitask effectively.
- A customer-focused mindset with a commitment to delivering exceptional service.
- Willingness to adapt to changing priorities and learn new systems or processes.
- Flexibility to work nights and weekends.
Responsibilities
- Respond to customer inquiries via email and phone, providing prompt and accurate assistance.
- Address and resolve common customer issues, escalating complex cases when necessary.
- Act as Live Trip Support during weekend shifts, monitoring trips and addressing disruptions like delays or cancellations.
- Manage unexpected events such as vehicle breakdowns or weather issues by coordinating alternative solutions.
- Maintain detailed and accurate records of customer interactions in Sprinklr.
- Build and maintain positive relationships with customers to ensure satisfaction and retention.
- Collaborate with internal teams, drivers, and Enterprise Sales during active trips.
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