Client Implementation & Operations Analyst
New
H
Hire HangarBPO Outsourcing
South Africa - Johannesburg, Guatemala- Guatemala City, Morocco - Casablanca, Egypt - Cairo, Columbia - Bogotá, Chile - Santiago, Peru - Lima, Argentina - Buenos Aires, South Africa - Cape Town, Mexico - Mexico City, US Time Zones (EST–PST)ContractMiddle
Salary$800 – $1,200 per month • Offers Commission
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent written and spoken English
- Required Skills
- Data AnalysisMicrosoft ExcelCRMGoogle SheetsGoogle WorkspaceSlackAsana
Requirements
- Proven experience in a Client Implementation, Operations Analyst, or Technical Onboarding role within a BPO, outsourcing, or managed services environment.
- Strong analytical skills with the ability to work across multiple systems and data sources simultaneously.
- Experience building reports, trackers, and documentation to support client implementations.
- Proficiency in Google Sheets or Excel, including formulas and data organization.
- Excellent written and spoken English with a professional communication style.
- Prior remote work experience required.
- Must be fluent with remote collaboration tools (e.g., Slack, Zoom, Google Workspace, Asana).
- Ideally worked with US- or UK-based companies.
Responsibilities
- Support the technical and operational setup of new B2B client accounts, including system configurations, workflow builds, and tool integrations.
- Coordinate with onboarding, IT, and operations teams to ensure all client requirements are accurately captured and implemented.
- Build and maintain implementation trackers, status reports, and client-facing documentation.
- Conduct pre-launch audits and quality checks to verify that all configurations meet client specifications.
- Monitor post-launch performance data and flag anomalies or gaps to the relevant internal teams.
- Maintain accurate records of client setups, configurations, and change requests in internal systems.
- Document implementation processes and contribute to the continuous improvement of onboarding playbooks and SOPs.
- Provide data-driven reporting to leadership on implementation timelines, bottlenecks, and outcomes.
View Full Description & ApplyYou'll be redirected to the employer's site
