Data Analyst - MSP Performance & Operations
New
G
GSD StaffingManaged IT Services
Candidates preferred from Guatemala, Nicaragua, El Salvador, Honduras, Belize, Colombia, and MexicoFull-TimeMiddle
Salary1,200 - 1,300 USD per month
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Job Details
- Languages
- English
- Experience
- Minimum of 2 years of experience in data analysis or operations analytics
- Required Skills
- Microsoft Power BITableauMicrosoft ExcelCRMGoogle Sheets
Requirements
- Minimum of 2 years of experience in data analysis or operations analytics
- Advanced proficiency in Excel or Google Sheets
- Strong analytical and problem-solving skills
- Experience working with CRM systems
- Ability to interpret operational KPIs and service metrics
- Excellent written and verbal English communication skills
- High attention to detail and data accuracy
- Ability to manage multiple datasets in a structured environment
- Reliable remote work setup
Responsibilities
- Analyze service ticket volume, resolution times, and SLA compliance
- Track technician productivity and utilization rates
- Monitor MRR (Monthly Recurring Revenue) and contract performance
- Evaluate client retention and churn trends
- Support sales pipeline reporting for managed services agreements
- Build dashboards and reports using Excel or BI tools
- Identify inefficiencies and recommend data-driven improvements
- Maintain data integrity across CRM and PSA systems
- Automate recurring reporting processes
- Prepare weekly and monthly executive summaries
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