- Lead compliance and anti-piracy cases from initial contact to resolution, engaging with customers and internal teams.
- Manage discussions about software licensing via email, phone, and virtual meetings.
- Negotiate with business stakeholders in Brazil and work to resolve compliance cases.
- Analyze investigation data to evaluate scenarios.
- Prepare detailed reports.
- Track lead activities accurately in the CRM.
- Document workflows and share knowledge to improve engagement strategies for the Brazilian market.