Channel Partner Success Manager
New
US - RemoteFull-TimeMiddle
Salary92,000 - 100,000 USD per year
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Job Details
- Experience
- 5+ years' experience
- Required Skills
- Data AnalysisSalesforceAccount ManagementCRM
Requirements
- 5+ years' experience in Partner Success, Customer Success, Account Management or similar roles working within channel partner ecosystems.
- Strong knowledge and experience with partner renewal processes, forecasting, and retention strategies.
- Experience with CRM platforms, specifically Salesforce.
- Proven ability to manage renewals, retention, and recurring revenue models.
- Strong analytical and data-driven decision-making capabilities.
- Ability to navigate matrixed environments across Sales, Operations, and Enablement.
- Effective communication and stakeholder management skills.
- Structured, process-driven mindset with the ability to manage risk and ambiguity.
Responsibilities
- Lead renewal orchestration and execution, including 120-day pre-renewal planning cycles.
- Build and maintain accurate renewal forecasts and risk visibility.
- Define and operationalize partner health scoring frameworks to monitor adoption and usage.
- Execute proactive churn mitigation strategies and lead QBR cadences.
- Drive adoption strategies and success plans to ensure partners realize measurable value.
- Collaborate with Channel Account Managers and Partner Enablement Managers on commercial strategy and readiness.
- Manage escalation processes and coordinate internal resources to resolve partner issues.
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