Partner Success Manager
New
D
Dreamscape LearnEdTech, SaaS
Culver City, California, United StatesFull-TimeMiddle
Salary$80k-$90k + bonus
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Job Details
- Experience
- Minimum 2 years
- Required Skills
- Project ManagementAccount ManagementCRMCustomer Success
Requirements
- Minimum 2 years in customer success, account management, or program management
- Strong organizational and project management skills
- Ability to manage multiple partners and workflows simultaneously
- Detail-oriented with strong follow-through
- Strong communication and coordination skills
- Experience in EdTech, SaaS, or complex product environments preferred
- Knowledge of CRM and CSM platforms helpful
Responsibilities
- Own onboarding delivery, including leading kickoffs, managing timelines, and driving partners to successful go-live.
- Execute onboarding playbooks and provide training on immersive classroom modalities for stakeholders.
- Serve as the primary point of contact and build strong, trusted relationships with partner stakeholders.
- Manage structured engagement cadences such as check-ins, milestones, and success reviews.
- Coordinate across Product, Engineering, Support, and Educator Experience teams to resolve issues and ensure partner outcomes.
- Identify gaps in onboarding and partner experience to contribute to continuous process improvement.
- Manage partner workflows, deliverables, and communications with high attention to detail.
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