Partner Success Manager
New
US, US-based working hoursFull-TimeMiddle
SalaryTotal on-target earnings ranging from approximately $105,000 to $115,200 annually.
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisAccount ManagementCRMCustomer SuccessSaaSHubSpot
Requirements
- 5+ years of experience in account management, customer success, partner success, or sales within B2B healthcare, SaaS, or healthcare services environments.
- Proven track record of managing a portfolio of accounts and delivering measurable growth against volume or revenue targets.
- Strong ability to analyze account performance data and translate insights into actionable growth strategies.
- Experience working with clinical, operational, or healthcare stakeholders in complex service environments.
- Demonstrated success in onboarding users and driving adoption of digital tools or platforms.
- Excellent communication and relationship-building skills, with the ability to influence both frontline teams and senior leaders.
- Strong cross-functional collaboration skills and comfort working in fast-paced, ambiguous startup environments.
- Experience with CRM tools (e.g., HubSpot) and comfort using data dashboards to track performance and inform decisions.
Responsibilities
- Own and grow a portfolio of specialty pharmacy accounts by driving consistent increases in referral volume and partner engagement.
- Develop and execute account-level growth strategies by diagnosing performance gaps and implementing targeted initiatives to improve utilization.
- Build and maintain strong relationships with key stakeholders such as branch managers, Directors of Nursing, and care coordination teams.
- Lead onboarding and activation of new partner geographies, ensuring first referrals are generated within defined launch timelines.
- Conduct regular business reviews and partnership meetings to align on performance, growth opportunities, and operational improvements.
- Act as the primary advocate for partner needs, coordinating with internal clinical, operations, and technical teams to remove barriers to growth.
- Monitor account health metrics, track referral performance, and maintain accurate CRM records to support forecasting and decision-making.
- Identify successful growth patterns across accounts and translate them into scalable best practices.
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