Partner Success Manager (MSP Per Client) (Spanish Speaking)
New
K
KnowBe4Cybersecurity SaaS
Remote positions open to the US only.Full-TimeMiddle
Salary$46,400 - $57,000 including base, bonuses, and commissions
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual fluency in both English and Spanish
- Experience
- 2+ years of customer success, account management, or partner-facing experience
- Required Skills
- CybersecuritySalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 2+ years of customer success, account management, or partner-facing experience.
- Bilingual fluency in English and Spanish for professional meetings and communication.
- Strong understanding of channel partnerships, including experience with resellers, distributors, or MSPs.
- Proficiency in CRM platforms, specifically Salesforce or similar tools.
- Proven ability to manage multiple relationships, prioritize tasks, and follow through on commitments.
- Strong relationship-building skills with the ability to connect with diverse personalities, including C-level executives.
- Results-oriented mindset with experience managing renewals and driving revenue growth.
- Excellent communication skills for writing emails, leading calls, and facilitating video meetings.
- Capacity to translate partner and client needs into actionable strategies.
Responsibilities
- Build and maintain strong relationships with MSP partners by understanding their business objectives and growth strategies.
- Guide partners through structured onboarding for new customer deployments, including training and configuration.
- Monitor partner and customer health, usage patterns, and adoption metrics to proactively drive engagement.
- Conduct regular check-ins and quarterly business reviews with partner stakeholders at all levels.
- Collaborate with technical support and pricing teams to resolve issues and deliver a cohesive partner experience.
- Identify and pursue expansion opportunities, add-ons, and renewals to meet bookings targets.
- Maintain accurate partner records and activity documentation within Salesforce.
View Full Description & ApplyYou'll be redirected to the employer's site
