- Build strong relationships with assigned clients
- Conduct comprehensive program audits to understand client's current state
- Partner with internal teams (Growth, Sales, Clinical, Marketing) to align on client goals and enrollment strategies
- Launch best-practice enrollment campaigns to drive adoption and achieve annual enrollment targets
- Report on program value using data-driven insights
- Manage escalations with confidence
- Identify opportunities for product expansion
- Own a full book of business, consistently achieving high satisfaction scores and retention rates
- Turn clients into advocates, supporting sales references and marketing initiatives
- Ensure clients utilize Hinge Health's full suite of products to maximize member impact
SalesforceTableauMicrosoft Excel+1 more