Care Pro Performance Partner
New
H
HonorAging care
Remote PositionFull-TimeMiddle
Salary$71,100 — $79,000 USD
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Job Details
- Experience
- 5–7 years of professional experience
- Required Skills
- Data AnalysisDocumentation
Requirements
- 5–7 years of professional experience.
- 2+ years of experience managing performance, employee relations, and/or HR operations in a high-volume distributed workforce.
- Strong judgment and decision-making skills, including comfort navigating ambiguity.
- Exceptional communication skills, with the ability to deliver difficult feedback clearly and compassionately.
- Strong cross-functional collaboration skills and the ability to influence without authority.
- High attention to detail and strong investigative and documentation skills.
- Comfort analyzing performance data, identifying trends, and translating insights into action.
- Strong sense of ownership and accountability for outcomes.
- Ability to thrive in a fast-paced environment with competing priorities.
Responsibilities
- Manage end-to-end performance issues including complex and escalated Care Professional cases.
- Investigate performance events affecting client care and determine appropriate corrective actions.
- Maintain compliance with company policies and employment standards while documenting all performance actions.
- Adhere to KPIs, including a 24–48 hour response time for performance inquiries.
- Conduct proactive performance monitoring to identify repeat behaviors and emerging risk trends.
- Collaborate with Care Pro Relationship Managers to train on and reinforce consistent performance standards.
- Surface performance insights and recommendations to leadership teams.
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