Partner Admissions Lead
New
Based In North Carolina, Normal business hours, Monday through FridayFull-TimeLead
Salary80,000 - 85,000 USD per year
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Job Details
- Experience
- 3+ years of experience working in higher education with adult students in an online setting, OR equivalent combination of education and experience. Preferred: 5+ years of experience.
- Required Skills
- Data AnalysisCRM
Requirements
- Bachelor's degree.
- 3+ years of experience in higher education with adult students in an online setting, or equivalent.
- Demonstrated ability to coach, develop, and manage performance in a metrics-driven environment.
- Strong analytical skills with ability to interpret funnel data for operational strategies.
- Experience with CRM, LMS, and SIS platforms.
- Knowledge of adult learner challenges and needs.
- Knowledge of FERPA regulations.
- Strong communication, organizational, and time-management skills.
- Ability to travel 3–5 days bi-monthly.
- Ability to work evenings or weekends during peak enrollment periods.
Responsibilities
- Manage daily activities, priorities, and workload for the Application Specialist (APS) team.
- Monitor funnel metrics including contact rates, application completion, and admit-to-start conversion.
- Coach APS team members through one-on-ones, call reviews, and performance development plans.
- Serve as the primary subject matter expert in partner-facing meetings regarding admissions, financial aid, and processes.
- Maintain institutional knowledge base and train staff on partner-specific policies and systems.
- Categorize and prioritize student issues for escalation and resolution with partner institutions.
- Validate systems and workflows for new partner launches and ensure team access to tools.
- Monitor data integrity and ensure team compliance with FERPA and internal security policies.
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