Customer Relations Manager
New
C
Century CompleteConstruction Homebuilding
This is a remote position. The Customer Service Manager will support our West Michigan and Northwest Indiana communities in Grand Rapids, Valparaiso, Holland and Muskegon.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years of related experience and in residential customer service/home warranty.
- Required Skills
- Microsoft ExcelCustomer servicePowerPoint
Requirements
- 2+ years of related experience in residential customer service or home warranty.
- High School Diploma or GED required.
- Experience in the Construction or Homebuilding industry is strongly preferred.
- Proficiency in Microsoft applications including Excel, PowerPoint, and Word.
- Outstanding customer service and communication skills.
- Ability to remain calm under stressful circumstances.
- College degree preferred.
Responsibilities
- Manage all activities involving Homeowners, prospective buyers, trades, and division staffing.
- Resolve all customer issues in collaboration with team members and trade partners.
- Monitor and intercede on the progress and completion of all repairs.
- Educate Homeowners on products and the Company's Limited Warranty.
- Facilitate timely response and execution of all customer service and emergency service requests.
- Perform root-cause analysis of issues and provide recommendations to leadership.
- Manage trades to ensure completion of service requests and customer satisfaction.
- Authorize payment for work performed within approval limits.
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