Customer Success Operations Manager
New
A
AbnormalSaaS
Remote - USAFull-TimeManager
SalaryBase salary range: $107,100 — $154,000 USD
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisSalesforceTableauMicrosoft ExcelCustomer SuccessAsana
Requirements
- 5+ years of experience in Customer Operations supporting a Customer Success team at a SaaS company.
- Expertise with Salesforce Suite (CRM, Customer 360, Service Cloud, Communities).
- Advanced analytical skills, proficiency in Google Sheets/Excel/Sigma/Databricks/Tableau etc.
- Deep knowledge of Customer Success tools (e.g., Gainsight).
- Experience with additional CS tools, such as Gong, Pendo, TaskRay, Smartsheet, and Asana.
- Skilled in designing scalable processes that grow with the organization.
- Hands-on experience building AI-powered workflows (e.g., Glean agents, Claude skills).
- Experience building and maintaining customer health score models.
- Strong program management, project management and organizational skills.
- Exceptional communication and interpersonal skills.
Responsibilities
- Optimize and standardize processes and workflows to enhance both customer satisfaction and operational productivity.
- Equip internal teams with the right tools, visibility, systems, and processes to ensure our customers achieve success.
- Provide training and support to promote standardized tool usage and best practices, improving team efficiency and consistency.
- Track key performance indicators (KPIs), analyze data to identify trends, and share insights on opportunities and risks.
- Work cross-functionally to address and resolve operational challenges effectively.
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