Manager, Customer Success Operations
New
G
GitLabDevSecOps
Remote, USFull-TimeManager
Salary$115,200 — $194,400 USD
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Job Details
- Experience
- 4+ years of experience
- Required Skills
- Data AnalysisCross-functional collaboration
Requirements
- 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or similar analytical roles.
- Strong critical thinking and structured problem-solving ability.
- Proven experience breaking down ambiguous problems into actionable workstreams.
- Bias toward execution and delivering measurable outcomes.
- Strong systems thinking with an understanding of go-to-market ripple effects.
- Strong cross-functional collaboration skills with the ability to influence without direct authority.
- Aptitude for learning new domains, tools, and concepts quickly.
- Comfort working in a scaling, ambiguous environment.
Responsibilities
- Own core operational cadences including pipeline and renewal reviews, customer health reporting, and book of business management.
- Translate ambiguous business questions into clear problem statements and drive resolution through process, reporting, or system changes.
- Partner with Revenue Technology and Revenue Analytics to evolve systems and data used by Customer Success Managers.
- Build cross-functional alignment with Sales and Finance to operationalize go-to-market changes.
- Identify process friction and lead end-to-end improvement efforts.
- Support leadership in planning cycles, including capacity modeling, segmentation, territory planning, and target setting.
- Contribute to broader Revenue Operations initiatives.
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