Customer Success Manager - Public Sector
New
G
GitLabDevSecOps
Location: Remote, USFull-TimeMiddle
Salary$85,200 — $144,000 USD
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Job Details
- Required Skills
- Project ManagementGitCI/CDCustomer Success
Requirements
- Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention.
- Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives.
- Understanding of Git and common branching strategies, along with familiarity with the software development lifecycle and development pipelines.
- Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them.
- Ability to manage a portfolio of customers of varying sizes in the public sector, balancing priorities across multiple stakeholders.
- Strong verbal, written, presentation, and organizational skills, with the ability to explain technical topics in clear, simple language.
- Demonstrated project management, analytical, and problem-solving skills, with openness to learning and applying transferable skills in new situations.
Responsibilities
- Partner with Public Sector customers to translate pre-sales command plans and desired business outcomes into clear, actionable objectives.
- Guide customers on how to use the GitLab platform effectively, drawing on common best practices, DevSecOps principles, and typical Git workflows and branching strategies.
- Map and manage the customer journey, and coach customers on how to adopt new GitLab use cases over time.
- Act as the primary GitLab liaison for your customers, coordinating responses to questions, issues, and escalations by working closely with Support, Product Management, Sales, Professional Services, and other teams.
- Own a defined book of business with responsibility for driving adoption, retention, expansion, and overall customer satisfaction.
- Stay current on GitLab releases and help customers understand and apply new features to their environments and use cases.
- Use project management skills to plan, track, and deliver customer enablement and success initiatives across multiple stakeholders.
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