Manager of Scaled Customer Success
New
S
SteerAutomotive Software
United States (Remote)Full-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM)
- Required Skills
- Business IntelligenceData AnalysisMicrosoft ExcelAccount ManagementCRM
Requirements
- 2+ years of experience managing a Customer Success team, or 4+ years as a Senior/Lead CSM.
- Proven experience managing both high-touch Enterprise accounts and Scaled/Digital segments.
- Analytical proficiency using CRM, BI tools, or Excel to track health and predict churn.
- Systems thinking ability to design scalable processes, tools, and workflows.
- High emotional intelligence with a coaching-first management style.
- Technical literacy to work with advanced data visualization tools.
- Experience selecting or implementing CS platforms like Gainsight, Vitally, or ChurnZero.
- Familiarity with the automotive industry.
Responsibilities
- Define and iterate on engagement models for Enterprise high-touch and Scaled tech-touch tiers.
- Develop a standardized Account Health Scoring system to identify risk across 1,000+ accounts.
- Transition the team to a structured internal knowledge base and formal playbooks.
- Drive proactive retention by identifying and addressing churn risks before they occur.
- Manage daily performance of the CS team using clear KPIs to drive accountability and growth.
View Full Description & ApplyYou'll be redirected to the employer's site
