- Collaborate with cross-functional teams and vendors to define, design, and deliver new products and technical solutions.
- Translate strategic business ideas into product stories, requirements, and acceptance criteria.
- Manage end-to-end product delivery, including ideation, prototyping, specifications, development, and rollout.
- Partner with stakeholders and engineering leads on sprint planning and expectation management.
- Monitor performance data and KPIs to identify opportunities to improve usability, reliability, and operational efficiency.
- Develop and maintain product documentation, user guides, and metrics while overseeing the product quality control plan.
- Coordinate with designers, developers, and testers to create functional specifications.
- Provide escalated customer support and communicate project states to senior leadership.