- Serve as the lead coordinator for all hospice referral management and pre-admission activities.
- Process and document client referrals from physicians, hospitals, and community resources.
- Verify insurance eligibility and obtain necessary authorizations for hospice services.
- Collaborate with clinical and sales teams to facilitate effective referral processing and client start-of-care.
- Educate clients and families on hospice benefits, services, and philosophy at the start of their care.
- Coordinate durable medical equipment and comfort kits for client arrivals.
- Maintain accurate client records and documentation within the HCHB system.