Director of Quality Excellence
New
P
PHILHealth-tech
Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WVFull-TimeDirector
Salary$160K - $190K; $160K – $190K • Offers Equity • Offers Bonus
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Job Details
- Experience
- 10+ years of operational quality, quality engineering, or process excellence experience; 5+ years owning and scaling a quality function; 5+ years managing cross-functional initiatives.
- Required Skills
- Artificial IntelligenceData AnalysisQuality Assurance
Requirements
- Bachelor's degree or equivalent experience.
- 10+ years of operational quality, quality engineering, or process excellence experience.
- 5+ years owning and scaling a quality function.
- 5+ years managing cross-functional and team-specific initiatives in a matrixed environment.
- Demonstrated ability to translate quality strategy into system design, process controls, and operational execution.
- Strong analytical and problem-solving skills with a data-driven approach.
- Direct experience shifting quality operations from manual auditing toward automated, system-embedded controls.
- Familiarity with AI and LLM applications for quality monitoring and predictive error prevention.
- Proven ability to influence stakeholders and drive accountability without direct reporting authority.
- Excellent written and verbal communication skills for presenting to senior leadership.
- Ability to travel up to 20%.
Responsibilities
- Define and own the strategy to scale quality through automation, software-based quality controls, and AI-enabled monitoring.
- Build AI-driven monitoring that flags error signals in real time and surfaces risk patterns.
- Partner with Engineering and Product to embed automated quality checks directly into operational systems.
- Shift the quality function from detecting errors to preventing them upstream through process controls and system design.
- Manage an escalation framework for cross-functional quality issues, ensuring resolution and documented outcomes.
- Maintain a live initiative tracker for all active quality projects and provide staffing models and reporting standardization.
- Lead and develop the quality team across audit, analysis, and quality engineering functions.
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