Quality Control Manager

New

United StatesContractManager

Salary not disclosed

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Job Details

Required Skills: Data AnalysisComplianceQuality AssuranceProcess improvement

Experience in quality assurance, quality control, compliance, auditing, program management, investigations, case management, law enforcement, or related fields.
Experience working with programs serving foreign-born populations.
Demonstrated leadership experience as a manager, supervisor, team lead, mentor, auditor, or quality control professional.
Experience reviewing, evaluating, developing, and improving operational processes and quality systems.
Strong analytical, organizational, and problem-solving skills.
Ability to thrive in a dynamic, fast-paced environment while maintaining professionalism and discretion.
Experience working with diverse populations and multicultural environments.
Ability to work flexible schedules, including weekends and holidays.
Possess and maintain a valid driver's license.

Develop, implement, and maintain comprehensive quality assurance and quality control programs.
Plan and perform internal audits to ensure adherence to contractual and operational requirements.
Monitor transaction processing and customer service standards throughout the business lifecycle.
Conduct financial analyses, operational evaluations, and quality assessments.
Prepare reports and maintain records of work accomplishments, quality metrics, and administrative activities.
Serve as the primary point of contact for external inspections, audits, and compliance reviews.
Coordinate the preparation, presentation, and communication of work-related information to leadership.
Identify process improvement opportunities and recommend corrective actions.
Collaborate with program leadership to maintain operational excellence and continuous improvement.

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