- Build and sustain relationships across client organizations, including commercial and market access leadership.
- Own account health and satisfaction, identify risks early, and proactively resolve client issues.
- Lead Quarterly Business Reviews, coordinating Strategy/Analytics and Product subject-matter experts.
- Grow clients’ share of prescriptions routed through PHIL by working with commercial and sales organizations.
- Translate program performance data into commercial narratives focused on net revenue impact.
- Track script share at territory and HCP levels and surface opportunities to client field teams and sales leadership.
- Identify cross-sell opportunities across client brands and communicate expansion signals to PHIL’s commercial team.
- Coordinate Strategy/Analytics, Product, and Operations participation in client engagements and track commitments.
- Represent client priorities in product roadmap discussions and escalate operational issues.
- Build and regularly update account plans for each client.
Account Management