PHIL

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🔥 Patient Support Tier 1 Specialist

Posted 6 days ago

🧭 Full-Time

🔧 Requirements

Minimum 1 year of customer support experience (call center experience is preferred).
Strong phone presence with exemplary customer service skills
Strong written communication skills, with attention to detail
Capable of quickly searching knowledgebase to locate answers
Familiar with following complex processes, and navigating multiple software systems during their workday
Must have a good understanding of computers, hardware, networks, etc.
Adaptable to swift changes

💡 Responsibilities

Be signed into Zendesk, and working in the ticket and phone queues assigned by your team lead.
Use resources in the Zendesk Guide knowledgebase to locate the answers to patient questions, and for process steps to complete work.
Post in team chat groups when they require support from leadership or others in order to provide a patient with a response.

Posted 6 days ago

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🔥 Director of Revenue Operations

Posted 7 days ago

🧭 Full-Time

🔍 Health-tech

🔧 Requirements

Bachelor's degree in Accounting, Finance, or a related field; CPA or advanced degree preferred.
7-10 years of progressive experience in revenue operations, revenue accounting or related roles, with a proven track record of success in optimizing cash flow, minimizing bad debt exposure, and ensuring compliance with accounting standards.
Strong understanding of accounts receivable processes, billing procedures, and US GAAP revenue recognition principles (ASC 606), with startup company experience in healthcare or SaaS industries preferred.
Demonstrated leadership experience, with the ability to lead and develop a high- performing accounts receivable team and drive cross-functional collaboration and alignment.
Strategic thinker with excellent analytical skills and the ability to interpret data, identify trends, and develop actionable insights to drive revenue optimization and business performance.
Effective communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.
Experience with accounting software (e.g., Microsoft Business Central, NetSuite) and. proficiency in Microsoft Excel.
Proven ability to thrive in a fast-paced, dynamic environment, with a results-oriented mindset and a commitment to driving continuous improvement and innovation.

💡 Responsibilities

Oversee the accounts receivable function, including billing operations, invoicing processes, and collections activities, to ensure timely and accurate recording of revenue and receivables.
Develop and implement billing and invoicing procedures to ensure accurate and timely billing of customers according to contractual requirements, including the preparation of invoices, credit memos, and statements, and the resolution of billing discrepancies.
Manage collections efforts to minimize delinquencies and improve cash flow, including monitoring aging reports, following up on past due accounts, and implementing collection strategies to accelerate cash receipts.
Ensure compliance with revenue recognition policies and accounting standards, including the timely and accurate recognition of revenue, the reconciliation of deferred revenue accounts, and the preparation of revenue-related disclosures.
Mentor, coach, and develop accounts receivable and revenue accounting team members, providing guidance, support, and professional development opportunities to foster a high-performance culture and promote individual growth.
Identify opportunities to streamline accounts receivable processes, enhance efficiency, and improve cash flow management, and lead process improvement initiatives to optimize departmental performance.
Serve as the primary point of contact for customer inquiries and disputes related to billing and collections, working closely with internal stakeholders and customers to resolve issues and maintain positive relationships.
Develop and maintain reporting and analytics capabilities to track key accounts receivable metrics, measure performance, and provide actionable insights to inform decision-making and drive continuous improvement.

Posted 7 days ago

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🔥 Vice President of Operational Excellence

Posted 13 days ago

🧭 Full-Time

🔍 Health-tech

🔧 Requirements

10+ years of experience working in an operational excellence function with at least 5 years leading an operational excellence organization, demonstrating substantial influence and partnership over operational decisions and strategy.
5+ years of directly managing an operations PMO and responsible for multiple large programs.
Experience designing and scaling complex operational process paths that undergo frequent change.
Strong operator mentality with a “get it done” attitude; capable of balancing high-level strategic thinking with hands-on execution.
Deep fluency with data and analytics; comfortable using data to set goals, measure outcomes, and make informed decisions.
Proven ability to think creatively and problem-solve, finding innovative ways to address operational challenges.
Excellent communication skills, both in tailoring messaging to different audiences and collaborating across internal teams.
Experience working under pressure in a cross-functional organization and ability to influence without direct authority across peers and other stakeholders.

💡 Responsibilities

Lead the strategic direction of the operations organization, ensuring scalable and sustainable process paths optimized for quality, speed and cost.
Hire, mentor, and scale a high-performing operational excellence team to drive continuous quality improvement, learning and development, operations program management and process design across pharmacy operations, patient support and fulfillment teams at PHIL.
Build and maintain strong, trusted relationships with key stakeholders (client success, product, solution architecture, pharmacy operations, patient support, partner network, Biz-ops, engineering) across PHIL to drive operational change.
Actively seek out opportunities for optimizing, simplifying and automating operational workflows and drive continuous improvement in partnership with other operations leaders.
Leverage data and analytics to drive decision-making, prioritization, measure success, and ensure desired business outcomes. Identify and define the key metrics to measure broader outcomes as well as individual process paths. Prioritize and channel resources to address gaps in these key metrics.
Build effective feedback mechanisms from client, patient and HCP partnering with those functions within PHIL and incorporate those learnings to continuously refine goals and metrics.
Develop and implement efficient processes, tools, and best practices to ensure quality, streamlined operational workflows, operator enablement and performance measurement.
Build effective change management, continuous training and communication mechanisms in partnership with solution architecture and client success teams.

Posted 13 days ago

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🔥 Clinical Outreach Specialist

Posted 13 days ago

📍 U.S.

🧭 Full-Time

🔍 Health-tech

🔧 Requirements

Prior experience working in physician offices or other healthcare delivery environments
Prior experience with electronic health record (EHR) platforms
Has a working understanding of medical prescription processing, including electronic prescription submission and prior authorization processing
Experience in making cold outreach calls
Strong interpersonal skills to engage with offices and develop good working rapport with office staff and physicians alike

💡 Responsibilities

Provide excellent customer service by communicating effectively with prescribers and office staff via phone call and digital message formats
Provide effective cold call outreach to build office relationships and maintain ongoing rapport with offices and physicians
Understand and explain end-to-end prescription lifecycle to provider offices with appropriate level of detail
Understand and explain program-level rules, expected patient copays, and expected processing timelines and be able to accurately and clearly explain to prescribers and office staff
Provide best practices to pursue coverage for patients via the prior authorization process
Triage, resolve, and respond to order-related escalations or one-off requests
De-escalate providers by using active listening, determining the correct root cause, and reassuring HCPs about solutions and our ability to serve
Recommend solutions for internal teams at PHIL based on feedback to prevent errors and improve Health Care Partners experience
Understand needs of HCPs based on their patient population and behavior and recommend effective solutions to increase medication access for patients

Communication SkillsCustomer serviceWritten communicationInterpersonal skillsRelationship buildingProblem-solving skillsVerbal communicationActive listeningClient relationship managementSales experience

Posted 13 days ago

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🔥 Director of Client Success

Posted 16 days ago

🧭 Full-Time

🔍 Health-tech

🔧 Requirements

Bachelor’s degree in Business, Healthcare Management, or a related field (or equivalent experience).
8-10+ years of progressive experience, with a background in either: A client-facing role with a strong focus on patient access and commercialization, OR A deep understanding of patient access within the pharmaceutical industry.
Excellent communication and stakeholder management skills
Data-driven mindset, using structured problem-solving approaches to identify key performance levers and drive strategic insights.
Proven ability to drive results, both through direct execution and by influencing cross-functional teams.
Strategic and scalable mindset, continuously seeking opportunities to optimize resources (tooling, processes, and people) for improved efficiency across programs.

💡 Responsibilities

Own client engagement and program success
Program design & strategic consultation
Performance analysis & value optimization
Client relationship management
Stakeholder collaboration & problem-solving
Scalability & process improvement

Posted 16 days ago

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🔥 FP&A Associate

Posted 24 days ago

🧭 Full-Time

🔍 Health-tech

🔧 Requirements

Bachelor's degree in Finance, Business Administration, or a related field (or equivalent experience)
3 years of progressive experience in investment banking, private equity, and / or corporate / strategic finance. Slight preference toward experience within the healthcare / health-tech sector
Deep understanding of financial reporting and P&L management
Experience preparing and presenting information to key decision-makers
Strong communication (verbal and written), presentation, and relationship-building skills
Advanced proficiency in Excel, PowerPoint and Google Docs / Sheets / Slides
Collaborative working style and demonstrated ability to build strong cross-functional relationships
Willingness to embrace unstructured environments and problems
Intellectual curiosity and desire to learn the FP&A skillset and the health-tech industry

💡 Responsibilities

Maintaining and improving the company’s short term and long term financial models
Establishing metrics and reporting processes for internal / external stakeholders
Support the creation and aggregation of materials for executives and Board presentations
Work across functions and finance stakeholders to drive analysis and reporting across the organization
Support the design of new processes to improve the quality and productivity of the finance team and business in general

Posted 24 days ago

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🔥 Pharmacy Operations Specialist

Posted 27 days ago

🧭 Full-Time

🔍 Healthcare

🔧 Requirements

Licensed technician in Arizona or Ohio, or PTCB certified
Prior pharmacy technician experience and use of proprietary software to process prescriptions
Ability to work with cross-functional teams in order to resolve script level issues
Prior experience working with external clients with a demonstrated ability to communicate effectively to resolve questions or concerns

💡 Responsibilities

Review script level tickets to ensure proper process was followed and correct as needed
Contact internal and external stakeholders (Pharmacy Partners) to move scripts forward in their processing
Identify / flag scripts for proactive reporting to clients
Triage, resolve, and respond to order-related client escalations or one-off requests

Posted 27 days ago

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🔥 Director of Customer Engagement

Posted 27 days ago

🧭 Full-Time

🔍 Health-tech

🔧 Requirements

6+ years total experience across management, consulting, and startup operations
Experience in healthcare / health tech industry preferred but not required (experience in pharmacy fulfillment tech or insurance tech a plus)
Previous experience leading a team / managing others of varying skill sets
Previous experience managing a team interfacing with clients / customers
Able to work independently and cross-functionally with all levels of the organization
Able to manage and stay on top of multiple competing projects and priorities
Strong communication skills - can navigate through issues with clients and coach the team to do the same; able to influence other internal stakeholders to get things done
Client-centric mindset - Can think from viewpoint of the client and adapt communication accordingly while simultaneously simplifying complex issues into easy-to-understand messaging
Process-driven mindset - Can think in terms of scale and make proactive recommendations to improve tooling, process, and organization across the company
Analytical and data-driven approach - approach complex problems in a structured way and drive rapidly toward insight and creative solutions
Strong operator mentality with a “get it done” attitude; capable of balancing high-level strategic thinking with hands-on execution
Detail-oriented approach - Can navigate highly nuanced operating models and client-specific workflows to identify root cause issues

💡 Responsibilities

Coach and manage a team of 12+ ops specialists who are responsible for investigating, resolving, and communicating externally on complex issues with long-tail prescription orders
Manage expectations for external stakeholders while building/maintaining stakeholder confidence in PHIL, particularly when things go wrong.
Utilizing qualitative and quantitative data, you will identify key insights surfaced by client partners to strengthen internal team operations and the overall experience for our patients and prescribers.
Scope, kickoff, and manage cross-functional projects for process and product improvements to mitigate/preempt out-of-the-ordinary interruptions in client transactions.
Provide regular updates to leadership on areas for improvement in the organization as well as creative solutions to eliminate future impediments

Posted 27 days ago

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🔥 Partner Support Specialist

Posted about 1 month ago

🧭 Full-Time

🔍 Health-tech

🔧 Requirements

2+ years of experience, pharmacy technician and/or external administrative support
Proven track record of attention to detail and strong organizational skills
Self-motivated, driven, hands-on individual with the ability to manage daily and weekly tasks.
Willingness to learn and understand operational workflows in order to quickly determine root cause
Prior experience working with external clients/partners with a demonstrated ability to communicate effectively to resolve questions or concerns
Solid written, verbal, and interpersonal communication skills.
Ability to operate independently in a fast-paced and challenging environment.
Comfortable with the dynamic nature of a rapidly expanding start-up company, demonstrating adaptability.
Experience with G-Suite applications, showcasing the ability to leverage collaborative platforms for efficient communication, file-sharing, and project coordination in a remote work environment.

💡 Responsibilities

Reviewing and responding to internal escalation requests
Data entry and processing requests for our biggest partners
Contacting partners to resolve issues that prevent a successful client/patient/partner experience
Performing a variety of tasks in the Phil dashboard to ensure speed and accuracy of patient requests
Placing inventory orders for our partner network
Review script level issues to ensure proper process was followed and correct as needed
Triage, resolve, and respond to order-related escalations or one-off requests
Identify errors and understand workflows to unblock prescriptions
Collaborate with Partner Performance Managers and other team members to ensure the company's goals and targets are met.

Posted about 1 month ago

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🔥 Vice President of Business Development (100% Sales Hunter)

Posted about 1 month ago

📍 United States, Canada

🧭 Full-Time

💸 5000000.0 - 6000000.0 USD per year

🔍 Health-tech

🔧 Requirements

Minimum of 10 years of progressive experience in sales, with a focus on new business development.
Proven track record of success in selling into the pharmaceutical manufacturing sector, preferably with a specialization in access, adherence, and affordability.
Strong negotiation and contract management skills.
Demonstrated ability to lead and drive the complete sales process from prospecting to deal closure.
Excellent communication and interpersonal skills, especially when dealing with senior-level decision-makers.
Results-oriented with a commitment to meeting and exceeding sales quotas.

💡 Responsibilities

Be a hunter with a focus on acquiring 100% new business and new logos for Phil, Inc.
Target senior-level decision makers, with no entry-level sales involvement.
Oversee the entire sales process, including prospecting/lead generation, discovery, capabilities presentation, pricing proposals, contracting, and securing signatures.
Demonstrate proficiency in navigating and managing the sales cycle from initiation to closure.
Effectively manage sales processes, lead generation, and contract negotiations.
Keep the pipeline updated in a timely manner to provide accurate and transparent insights into the sales activities.
Meet and exceed sales quotas, with a target range of $5-$6 million.
Develop and execute strategic initiatives to achieve revenue goals and contribute to the overall growth of Phil, Inc.

Business DevelopmentNegotiationRelationship managementSales experienceLead Generation

Posted about 1 month ago

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