PHIL

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👥 501-1000💰 $80,000,000 Debt Financing over 2 years agoTherapeutics Medical Wellness Health Care

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🔥 Clinical Support Operations Manager

Posted 1 day ago

🧭 Full-Time

🔍 Health-tech

🔧 Requirements

3–5 years of experience managing pharmacy services, healthcare operations, or contact center teams in regulated environments
Experience with clinical support systems or CRM platforms, preferably Zendesk
Strong communication and coaching skills; able to synthesize feedback into actionable improvement plans
Demonstrated ability to interpret data and apply insights to improve operations, documentation, and team readiness

💡 Responsibilities

Lead clinical support operations to ensure high-quality service delivery, operational readiness, and adherence to regulatory and internal standards
Manage and coach frontline agents, conduct QA reviews, and maintain coverage and readiness across all communication channels
Reinforce white-glove service expectations across tone, clarity, and professionalism in all external communications
Execute SOPs, coaching programs, and QA feedback loops to improve service resolution and documentation quality
Apply audit and trend insights to recommend and implement workflow improvements
Collaborate cross-functionally to triage escalations and develop mitigation plans
Report on team performance and escalate systemic risks or blockers to leadership
Support the design and rollout of performance dashboards, SOPs, and training materials

Posted 1 day ago

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🔥 Patient Support Manager

Posted 3 days ago

🧭 Full-Time

🔍 Health-tech

🔧 Requirements

3-5 years of management experience in pharmacy services, healthcare operations or high-volume contact center environments
Proven ability to lead teams in regulated environments with complex workflows and licensed personnel
Experience developing operational programs and coaching structures
Demonstrated ability to interpret data trends and translate them into scalable process improvements
Collaborative team player with demonstrated ability to positively motivate teams and provide result driven constructive feedback
Strong verbal and written communication skills

💡 Responsibilities

Lead daily performance execution across clinical support workflows, ensuring delivery of white-glove service, team readiness, policy adherence, resolution and documentation accuracy, and scheduling coverage.
Ensure white-glove behavioral standards—tone, language, clarity, professionalism—across all interactions
Conduct performance 1:1s and reviews to address overall performance, trend-level gaps, drive accountability, and assess member to role expectations
Support team leads and guide team in performance management, coaching, coverage, escalation handling, and documentation review
Maintain operational readiness with internal audits and regulatory reviews
Act as escalation owner for issues that require interdepartmental coordination, cross-system resolution, or root cause analysis.
Identify and translate performance trends into targeted initiatives that improve resolution effectiveness, agent readiness, and systemic efficiency.
Develop and implement operational workflows and programs that improve resolution and documentation consistency, reduce escalation volume, and enhance service experience
Use feedback loops and internal review mechanisms to proactively evolve and develop SOPs, training programs, coaching materials, and macro documentation.
Report on programmatic success and team trends to contribute to strategic planning and resource alignment.

Posted 3 days ago

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🔥 Patient Support Team Lead

Posted 4 days ago

🧭 Full-Time

🔍 Health-tech

🔧 Requirements

1+ years of leadership experience in a call center, healthcare, or pharmacy operations environment
1+ years of pharmacy experience (e.g., mail order, retail, or specialty pharmacy)
Previous call center experience required (inbound, outbound)
Proven experience coaching agents, managing performance, and conducting QA reviews (having difficult conversations)
Strong scheduling and time management skills for leading a remote team of 10+ agents
Proficient with Zendesk or other ticketing/CRM platforms
Experience using Excel for reporting and performance tracking
Strong customer service, de-escalation, and written communication skills
Ability to work independently, prioritize tasks, and adapt to change in a fast-paced environment
Must have a HIPAA-compliant workspace, reliable internet, and the ability to work within core business hours (6 AM – 6 PM PST)

💡 Responsibilities

Supervise a team of Tier 1 Specialists to ensure adherence to productivity, quality, and schedule metrics
Conduct bi-weekly 1:1s and ad-hoc check-ins to provide coaching, feedback, and development opportunities
Monitor team performance using dashboards, QA audits, and Zendesk Explore data
Lead virtual floor support, manage daily coverage, and handle patient escalations with professionalism and empathy
Inspire and motivate agents to achieve high performance and maintain team morale.
Collaborate with leadership on operational updates, policy changes, and process improvements
Identify performance trends and support root cause analysis and action planning
Participate in hiring decisions, onboarding, and performance evaluations
Partner with training and QA teams to support agent development and calibration
Attend weekly lead huddles and contribute insights on team needs, patient trends, and system improvements

Posted 4 days ago

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🔥 Staff Software Engineer

Posted 9 days ago

🧭 Full-Time

🔍 Health-tech

🔧 Requirements

5+ years of software engineering experience, including building and scaling large systems.
Deep knowledge of workflow engines or applications with high levels of configurations and variations across clients.
Strong expertise in designing scalable architectures that can handle large volumes of data with minimal errors.
Proficiency in Golang and Python, or related programming language, with a solid understanding of building APIs and backend services.
Experience with databases such as PostgresDB, MongoDB, or equivalent systems.
Strong knowledge of distributed systems, algorithms, and data structures.
Proven ability to optimize system performance, reduce latency, and enhance system reliability.
Familiarity with CI/CD pipelines and cloud infrastructure (e.g., AWS, GCP, or Azure).
Familiarity with the testing pyramid and increasing test coverage in complex distributed systems.
Strong problem-solving and debugging skills, with a focus on error reduction and fault tolerance.
Excellent leadership skills with experience mentoring and managing engineering teams.

💡 Responsibilities

Lead the development efforts for the Growth team within our Pharmacy Platform.
Play a crucial part in onboarding new clients to our platform and providing first-level technical support to our stakeholders.
Lead the design and implementation of workflows that ensure seamless integration across patient, prescriber, and pharmacy networks.
Architect scalable, high-performance backend systems for the Pharmacy Platform, with a focus on reliability, accuracy, and minimal downtime.
Collaborate with cross-functional teams (including product managers, data analysts, and stakeholders) to align technical solutions with business objectives and drive product initiatives forward.
Deeply understand the end-to-end prescription processing platform and identify opportunities for simplification, optimization, or alternative approaches to meet business requirements.
Maintains a strong focus on ensuring the quality and accountability of the team’s work, which is crucial because poor execution of client requests or implementations can quickly lead to errors and erode client trust.
Take deadlines seriously to help PHIL build client trust and credibility by delivering on time.
Enhance the design of data pipelines to process and transform large-scale pharmacy and patient data with high reliability and accuracy.
Establish and promote best practices for coding and design, aiming to minimize bugs, reduce processing errors, and enhance long-term maintainability.
Mentor and lead a team of engineers, fostering a culture of accountability, innovation, and collaboration.
Document platform architecture, processes, and workflows to ensure knowledge sharing, scalability, and long-term maintainability.
Build automation test suites to increase the quality and velocity of releases.

Posted 9 days ago

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🔥 Principal Product Designer

Posted 9 days ago

🧭 Full-Time

🔍 Health-tech

🔧 Requirements

8+ years of product design experience, with at least 3+ years operating at a principal, lead, or staff level.
Proven track record designing complex tools or platforms, ideally for internal users in operational or logistics-heavy domains.
Portfolio that demonstrates sophisticated interaction design, systems thinking, and research-informed decisions.
Advanced user research capabilities, with experience planning and executing studies that drive product direction.
Experience owning ambiguous problem spaces with minimal guidance and delivering business-critical impact.
Deep understanding of interaction design principles, information architecture, and UX writing best practices.
Expertise with Figma and modern prototyping tools; ability to communicate designs clearly with engineers and PMs.
Strong communication and storytelling skills—you can clearly explain the "why" behind your design decisions to any audience.

💡 Responsibilities

Own the user experience for internal-facing operational tools—mapping complex workflows and designing scalable, intuitive interactions.
Independently lead end-to-end design work: from discovery, research, and ideation to wireframes, prototypes, and final specs.
Conduct user research (e.g. interviews, contextual inquiry, usability testing) to inform and validate design decisions.
Deliver high-fidelity interaction designs with thoughtful motion, behavior, and responsiveness across breakpoints.
Collaborate closely with product, engineering, and operations stakeholders to deeply understand business goals and operational constraints.
Facilitate workshops and feedback sessions to align cross-functional teams and generate ideas.
Evolve and scale our internal design systems to support growing product complexity and consistency.
Be a design thought partner across the organization—mentoring peers, advocating for design quality, and helping shape team culture.

Posted 9 days ago

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🔥 Staff Software Engineer - AI Workflow Development

Posted 10 days ago

🧭 Full-Time

🔍 Health-tech

🔧 Requirements

6+ years of progressive experience in software engineering or applied AI, including 2+ years working directly with LLMs or NLP technologies
Proven experience building and deploying LLM-powered tools or agents in production environments
Expertise with Python and frameworks such as LangChain, LlamaIndex, or RAG architectures
Strong understanding of prompt engineering, model fine-tuning, vector search, and summarization techniques
Experience leading cross-functional projects and influencing roadmap decisions from a technical lens
Ability to thrive in a fast-paced, startup environment with shifting priorities and complex workflows

💡 Responsibilities

Design, build, and deploy scalable LLM-powered agents to automate and optimize operational workflows such as documentation processing, prior authorization reviews, and internal communication summaries
Serve as the technical lead for LLM architecture decisions, including model selection, prompt engineering, orchestration frameworks, and retrieval augmentation pipelines
Collaborate with cross-functional stakeholders to translate business problems into AI-powered solutions, identifying the highest-leverage areas for automation
Develop and maintain internal tooling to evaluate model performance, improve accuracy, and measure business impact
Champion responsible AI practices, including reliability, traceability, and HIPAA-compliant handling of patient-related data

Posted 10 days ago

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🔥 Director of Business Operations - Client Optimization

Posted 17 days ago

🧭 Full-Time

🔍 Health-tech

🔧 Requirements

3–7 years of experience in analytics, business strategy, FP&A, consulting, or startup operations
Proficiency in data visualization tools (e.g., Looker)
Strong analytical and problem-solving skills with high attention to detail
Ability to partner with cross-functional stakeholders and influence decisions
Experience in fast-paced startup environments and comfort with ambiguity
Understanding of financial statements (P&L), operational KPIs, and forecasting techniques
Familiarity with SQL or similar data querying languages (preferred)

💡 Responsibilities

Leading key analyses to support company strategy and client decision-making
Translating business goals into data analytics and dashboard development
Building visualizations and reporting tools that communicate key business insights
Identifying and evaluating data-driven opportunities for operational and product improvements
Partnering with teams to forecast demand and understand business trends
Ensuring the quality and accessibility of data through cleansing, modeling, and maintenance
Driving adoption and self-service analytics across the organization

Posted 17 days ago

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🔥 Business Analyst: Solutions Architecture Team

Posted 17 days ago

🧭 Contract

🔍 Health-tech

🔧 Requirements

1–2 years of experience in an analytical, operational, or technical support role
Proven ability to manage and maintain detailed workflows or configuration settings
Highly detail-oriented with a methodical approach to solving problems
Strong communication and collaboration skills — comfortable working across technical and non-technical teams
Experience with spreadsheets and comfort navigating data-heavy processes
Familiarity with business intelligence tools (e.g. Tableau, Power BI, Looker) — basic SQL a plus

💡 Responsibilities

Managing and updating client-specific operational configurations with precision
Troubleshooting internal workflow issues in collaboration with Operations, Product, and Engineering
Maintaining and manipulating complex spreadsheets that influence system behavior
Identifying and resolving inconsistencies across client workflows
Serving as a go-to expert on how internal systems actually function for each client
Supporting the continuous improvement of operational processes through documentation and cross-team collaboration

Posted 17 days ago

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🔥 Pharmacy Technician

Posted 19 days ago

🧭 Full-Time

🔍 Health-tech

🔧 Requirements

High school diploma or equivalent
Active Ohio Certified Pharmacy Technician license (Required)
1–3 years of experience in a pharmacy setting, preferably retail or mail-order
Proficiency in pharmacy software systems and basic computer applications
Strong attention to detail and commitment to patient safety
Excellent communication and customer service skills
Ability to work in a fast-paced, high-volume environment
Must be authorized to work in the U.S. and reside in the state of Ohio

💡 Responsibilities

Accurately preparing and labeling prescriptions under the direction of a licensed pharmacist
Entering prescription data and verifying patient information in pharmacy systems
Managing inventory and assisting in ordering pharmaceutical supplies
Communicating with patients, healthcare providers, and insurance companies as needed
Ensuring compliance with state and federal regulations, including those required by the Ohio Board of Pharmacy
Supporting a smooth workflow by maintaining a clean and organized work area
Collaborating with cross-functional teams to resolve prescription-related issues

Posted 19 days ago

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🔥 Senior Vendor Performance Manager

Posted 21 days ago

🧭 Full-Time

🔍 Health-tech

🔧 Requirements

Bachelor's degree or equivalent experience.
5+ years of relevant professional experience.
At least 3 years of experience in client services, including direct interaction with partners and/or clients, project/program management, and examples of managing external partnerships.
Excellent verbal and written communication skills, with strong time management, attention to detail, problem-solving abilities, a sense of urgency, and enthusiasm.
High level of empathy for partners and customers, with strong active listening skills.
Enjoys solving problems in dynamic and rapidly changing environments.
Experience with analytical tools such as Looker, MongoDB, and Tableau.
Proficient in Google Apps, project management tools (e.g., SmartSheet, TeamGantt), and CRM applications (e.g., Salesforce).
Familiarity with API and technical knowledge is a plus.

💡 Responsibilities

Interface directly with enterprise partners and manage the lifecycle from launch to closeout, including quality initiatives, operational excellence, inventory management, and key KPIs.
Provide updates via email, in-person, or Zoom on partner milestones, on capacity, performance, AR, and deliverables.
Investigate and resolve problems by identifying root causes and proposing process improvements through clear communication with internal teams.
Capture and document requirements from external and internal stakeholders to support partner growth.
Collaborate with internal subject matter experts to address partner questions and ad hoc requests throughout the relationship.
Streamline processes by developing more efficient methods for gathering, sorting, and accessing data.
Build and maintain strong working relationships with internal experts and work cross-functionally with other departments to enhance partner performance and patient satisfaction.
Drive overall partner satisfaction and encourage participation in future program launches for Phil.
Lead partner meetings and facilitate internal discussions to support ongoing partner growth and performance.
Analyze large data sets to determine root causes of problems and provide insights for program, partner, and network improvement.

Posted 21 days ago

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