Evening Benefits Specialist
New
United StatesFull-TimeMiddle
Salary19.26 USD per hour
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Job Details
- Experience
- Minimum 1–2 years of customer service and benefits experience; Minimum of 1 year of call center experience; Minimum of 1 year of hands-on Medicare knowledge.
- Required Skills
- Microsoft ExcelCustomer serviceHIPAA
Requirements
- Minimum 1–2 years of customer service and benefits experience.
- Minimum of 1 year of call center experience, preferably in a healthcare, insurance, or benefits environment.
- Minimum of 1 year of hands-on Medicare knowledge, including Medicare Advantage, Part A/B/D, and supplement plans.
- Ability to explain complex benefits clearly and patiently.
- Strong documentation, accuracy, and time-management skills.
- Comfortable using MS Word, Excel, and internal systems.
- Professional, supportive phone presence.
- Ability to build trust quickly over the phone.
Responsibilities
- Answer incoming calls and respond to benefit questions with clarity and compassion.
- Explain medical, dental, vision, pharmacy, life, disability, FSAs/HSAs, and other plans in easy-to-understand terms.
- Support members as they choose benefits during open enrollment, as new hires, or when their life circumstances change.
- Compare and contrast plan options so members feel confident in their selections.
- Discuss Marketplace/exchange plans, COBRA, Medicare, and individual plans.
- Help members understand costs, coverage, provider choices, and plan rules.
- Research benefit concerns thoroughly and follow through until resolved.
- Document all cases accurately while maintaining strict confidentiality.
- Ensure compliance with HIPAA, COBRA, ACA, and all federal regulations.
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