Arine

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πŸ”₯ Support Analyst
Posted 2024-11-14

πŸ“ United States of America

πŸ’Έ 65000 - 75000 USD per year

πŸ” Healthcare technology

  • Excellent customer service skills required.
  • Experience working with ticketing systems, particularly Freshdesk and JIRA.
  • Strong technical troubleshooting skills in multiple technology environments.
  • Familiarity with high-performing clinical pharmacy programs.
  • Ability to manage multiple projects under tight deadlines.
  • Demonstrated ability to own work and follow it through to completion.
  • Excellent collaboration, attention to detail, problem-solving, and investigative skills.
  • Ability to work independently with limited supervision.
  • Eagerness to learn new skills in a fast-paced environment.

  • Respond to support emails and user requests from internal and external system users.
  • Log all Help Desk queries to the Help Desk application, assign open queries, and follow up until resolution.
  • Assist with login issues and troubleshoot usage difficulties.
  • Perform basic internet browser troubleshooting.
  • Interact with customers and internal team members.
  • Document detected/suspected software bugs with reproduction steps.
  • Assist with training new team members and handle other duties as needed.

JiraCollaborationProblem SolvingCustomer serviceAttention to detailDocumentation

Posted 2024-11-14
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πŸ“ United States of America

πŸ’Έ 17 - 20 USD per hour

πŸ” Healthcare technology and clinical services

  • A Bachelor's degree in Health Sciences or a related field or a healthcare background with certification.
  • Ability to prioritize effectively and work in a fast-paced environment.
  • Knowledge of basic medical terminology and medication names.
  • Excellent written and oral communication skills.
  • Strong computer skills, including proficiency in Microsoft 365 and Google Workspace.
  • Ability to work 40 hours/week (Monday-Saturday until 6/7PM Pacific Time).

  • Engaging patients over the phone to deliver Arine's services.
  • Identifying and escalating medication-related and health-related issues to pharmacists.
  • Obtaining provider contact information for clinical interventions.
  • Maintaining accurate records in the software platform.
  • Following up with healthcare providers and patients to resolve issues.
  • Scheduling appointments and assisting with referrals.

AlgorithmsCommunication SkillsCollaborationProblem SolvingCustomer service

Posted 2024-10-17
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πŸ“ United States of America

πŸ’Έ 57 - 65 USD per hour

πŸ” Healthcare technology and clinical services

  • Doctor of Pharmacy (PharmD) from an accredited college/university.
  • Licensed Pharmacist in multiple states (California RPh license required).
  • Completion of a PGY-1 residency, or equivalent experience.
  • Ability to review and assess appropriateness of prescriptions.
  • Knowledge of chronic disease states such as diabetes and cardiovascular diseases.
  • Strong communication skills, both written and oral.
  • Organizational skills and ability to prioritize responsibilities.
  • Willingness to obtain registered pharmacist license in other states.
  • Experience working with diverse patient backgrounds.
  • Knowledge of local, state, and federal regulatory requirements.

  • Evaluate, assess, and document patient data in Arine’s software platform.
  • Complete thorough medication review and counseling appointments.
  • Review medication reviews and counseling by other Virtual Pharmacist users.
  • Staff clinical shifts and work with automation and new technology.
  • Respond to inquiries from patients, providers, and team members.
  • Participate in process improvement meetings.
  • Follow up with clinics, providers, pharmacies, and patients to address issues.
  • Develop strategies to optimize medication utilization.
  • Assist with obtaining referrals and authorizations.
  • Assist with orienting new team members.

LeadershipMachine LearningAlgorithmsData scienceCommunication Skills

Posted 2024-10-17
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