Outreach Specialist
New
A
ArineHealthcare Technology
Remote (United States of America), Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/monthContractEntry
Salary$17-20/hour
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Job Details
- Experience
- At least 6 months of experience in a high volume call center in a healthcare environment
- Required Skills
- Google WorkspaceHIPAA
Requirements
- At least 6 months of experience in a high volume call center in a healthcare environment.
- Knowledge of basic medical terminology and medication names (brand and generic).
- Strong computer skills, including proficiency with Google products and call center software.
- Ability to manage questions or resistance from pharmacy staff and escalate appropriately.
- Ability to think critically, especially when navigating IVR systems.
- Excellent written and oral communication skills.
- Understanding of PHI access regulations and responsibilities.
- Ability to work 40 hours/week.
- Ability to pass a background check.
- Establish a private work area that ensures information privacy.
- Maintain reliable, low-latency internet.
Responsibilities
- Engaging pharmacies by phone to deliver Arine's services on behalf of patients’ health plans.
- Making 75-100 outbound calls each day.
- Identifying and creating follow-up tasks and escalations for pharmacists.
- Obtaining provider contact information and patient information for clinical interventions.
- Maintaining accurate records in Arine's software platform.
- Participating in process improvement and team meetings to optimize workflows.
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