Deal Operations Manager

New
S
StoryblokB2B SaaS
Germany, or UKFull-TimeManager
Salary not disclosed
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Job Details

Experience
5+ years
Required Skills
Data AnalysisSalesforce

Requirements

  • Bachelor's degree in Business, Finance, Economics, or equivalent experience.
  • 5+ years in Deal Desk, Deal Operations, Revenue Operations, or Sales Operations, ideally in B2B SaaS.
  • Hands-on experience with CPQ tooling (e.g., DealHub) and quote-to-cash processes.
  • Experience structuring non-standard deals such as multi-year, ramped, or multi-product contracts.
  • Working knowledge of revenue recognition, billing, and contract execution with Legal and Finance.
  • Experience building scalable processes, documentation, SLAs, and operating cadences.
  • Strong analytical skills with proficiency in Salesforce and reporting tools.
  • Demonstrated AI literacy with ability to leverage AI tools for productivity and decision-making.

Responsibilities

  • Build the global deal operations workflow for intake, routing, approval readiness, SLAs, escalation paths, and exception handling.
  • Support Sales and Sales Leadership on deal construction across new business, renewal, expansion, multi-year, and non-standard commercial requests.
  • Engage Legal on non-standard terms and coordinate with Finance on revenue recognition, billing, and order form clarity.
  • Manage CPQ logic, pricing/packaging execution, and NPI rollout within DealHub.
  • Own the operating handoff from approved quote to order, billing, and commissions.
  • Run deal operations cadences using KPI packs, defect logs, and root-cause analysis to drive continuous improvement.
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