Care Navigator
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1+ years strongly preferred
- Required Skills
- EHR
Requirements
- Current or previous clinical certification or license (e.g., Certified Medical Assistant (CMA), EMT/Paramedic, Licensed Practical Nurse (LPN), Certified Nursing Assistant (CNA), or equivalent).
- 1+ years of experience working with and caring for the geriatric population strongly preferred.
- Demonstrated capacity for deep empathy, patience, and clear, therapeutic communication.
- Competence and comfort in using remote monitoring tools and electronic health records (EHRs).
- Ability to manage a high volume of patient interactions independently.
- Strong attention to detail.
- Ability to work in a fast-paced, remote setting.
Responsibilities
- Serve as the primary point of contact, building strong, reliable relationships with elderly patients through regular, compassionate outbound calls.
- Utilize your medical/social background to monitor and review Remote Patient Monitoring (RPM) data daily, proactively identifying critical trends, early warning signs, and potential clinical concerns.
- Expertly educate and guide geriatric patients on the use of RPM devices, ensuring clear communication and comfortable adoption of new technology.
- Accurately document all patient interactions and health updates in the EHR/CCM platform, and efficiently escalate acute clinical concerns to the appropriate licensed medical professional or care team member.
- Actively assist patients in understanding, adhering to, and navigating their individualized chronic care plans and community resources.
- Address patient barriers related to social determinants of health (e.g., transportation, medication adherence) that disproportionately affect our aging and remote patient base.
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