Customer Success Manager
New
NOLA (Colombia - Mexico)Full-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in English and Spanish (written and spoken)
- Experience
- 4+ years
- Required Skills
- SalesforceData analyticsCustomer SuccessSaaSLooker
Requirements
- Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.
- 4+ years of experience in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments.
- Proven track record in renewals and/or expansions within enterprise SaaS.
- Strong commercial acumen, including understanding of renewals, contract value, and expansion strategy.
- Fluent in English and Spanish (written and spoken).
- Demonstrated executive presence with ability to lead outcome-driven conversations with senior stakeholders.
- Analytical and data-driven mindset for interpreting product usage signals and ROI narratives.
- High operational discipline with rigorous documentation and CRM hygiene.
- Proficiency with tools such as Salesforce, Gainsight, Looker, or similar Customer Success and data analytics platforms.
- Experience in organizations known for strong Customer Success rigor is a plus.
- Familiarity with finance operations, reconciliation processes, or enterprise reporting is a plus.
- Experience with value-based frameworks like MEDDPICC is a plus.
Responsibilities
- Own the end-to-end customer journey for a portfolio of enterprise accounts.
- Build and maintain relationships with key stakeholders, including senior decision makers.
- Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
- Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency).
- Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
- Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.
- Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.
- Maintain accurate account context and activity tracking in CRM and internal tooling.
View Full Description & ApplyYou'll be redirected to the employer's site
