Customer Success Manager - Legal Solutions
New
M
MitratechLegal SaaS
Remote MexicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (written and spoken)
- Experience
- 2–4 years
- Required Skills
- SalesforceMicrosoft OfficeAccount ManagementCRMCustomer SuccessGoogle Workspace
Requirements
- 2–4 years of experience in Customer Success, account management, or a client-facing retention role in B2B SaaS
- Fluency in English (written and spoken)
- Demonstrated ability to manage a large, multi-product account portfolio with strong retention outcomes
- Comfort navigating renewal conversations including pricing negotiations and multi-year commitments
- Ability to learn software products quickly and communicate their value to non-technical users
- Ability to analyze usage data and adoption metrics
- Excellent communication skills for email, phone, and presentations
- Strong organizational skills to manage a high volume of accounts
- Proficiency with Salesforce (or equivalent CRM), Google Workspace, and Microsoft Office
- Bachelor's degree or equivalent professional experience preferred
- Familiarity with corporate legal departments, legal operations, or enterprise compliance environments is a plus
Responsibilities
- Own a portfolio of 70–85 accounts across 5+ products, with primary responsibility for retention, adoption, and net revenue retention
- Drive proactive engagement through regular client touchpoints, optimization check-ins, and usage reviews
- Manage the full renewal cycle including forecasting, negotiating terms, and closing on time
- Monitor product usage and adoption metrics to create proactive recommendations
- Track and document client goals and success metrics throughout the lifecycle
- Identify and flag expansion signals for the sales team
- Serve as the primary point of contact and build relationships across client organizations
- Lead high-level product training sessions and onboarding for new users
- Collaborate with Support, Product, and Implementation teams to resolve client issues
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